Frequently Asked Questions

Have a question? We've got you covered! If you don't find your answer here, feel free to reach out to us through our Contact page — we'd love to hear from you. 🌸

🚚 Shipping

Do you offer free shipping?
Yes! We offer free shipping on all orders over $60.

How long does processing take?
We process orders fast! Most orders ship same or next business day.

How long will delivery take?
Delivery times vary by location, but most domestic orders arrive within 3–7 business days after shipping.

Will I receive a tracking number?
Absolutely! You'll receive a shipping confirmation email with your tracking number as soon as your order ships.

🔄 Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. We want you to love everything you order from Pink Willow!

What are my return options?
We offer three options depending on your situation:

Exchange — Want a different size or style? We'll do our best to make it happen!
Store Credit — Prefer store credit? We've got you covered.
Full Refund — If your item arrives with a manufacturer defect or we are at fault, we will issue a full refund.

How do I start a return?
Simply reach out to us through our Contact page and we'll walk you through the process.

📏 Sizing

How does the sizing run?
Everything at Pink Willow runs true to size! When in doubt, stick with your usual size.

Who models the clothing?
Our founder and owner models many of the pieces herself! She wears a Medium in tops and sets, and a size 5 in Judy Blue Jeans — so you can shop with confidence knowing exactly how each piece fits.

Do you have a size chart?
Size details vary by style. If you have questions about a specific item, don't hesitate to contact us and we'll help you find your perfect fit!

💳 Payments

What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment options available at checkout.

Do you offer a discount for first-time shoppers?
Yes! Use code WELCOME15 at checkout for 15% off your first order. 🌸

📦 Orders

Can I cancel or modify my order?
We process orders quickly, so please contact us as soon as possible if you need to make a change. We'll do our best to accommodate you!

I haven't received my order — what should I do?
First, check your tracking number from your shipping confirmation email. If you're still having trouble, reach out to us through our Contact page and we'll look into it right away.